Lumin Wick

What is your return policy?
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you can return it within 30 days of purchase for a full refund or exchange.

What should I do if my item arrives damaged?
If your candle arrives damaged, please contact us within 7 days of receiving your order. Send a photo of the damaged item along with your order number to [email protected], and we will be happy to assist you with a replacement or refund.

How can I place an order?
Simply browse our website and select the items you wish to purchase. Once you’ve added them to your cart, proceed to checkout to complete your order. We accept all major credit cards, PayPal, and other secure payment methods.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your order through the carrier’s website or by visiting My Account.

Shipping charges for your order will be Flat rate: $4.00. Please allow for extra shipping days over holidays, as delays can be experienced. We offer free shipping for domestic orders above $25.

Please allow 1-3 business days for your order to be shipped. This excludes weekends and holidays. We appreciate your patience!

Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact our [email protected]

Candle Care Tips for Homemade Candles

1. Trim Your Wick
Before lighting your candle, trim the wick to about 1/4 inch to ensure a clean burn and prevent excessive smoke.

2. Burn for Longer Sessions
Allow your candle to burn for 2-4 hours at a time, so the wax melts evenly and you get the most fragrance from your candle.

3. Keep Candles Away from Drafts
For the best burn, avoid placing candles near open windows, vents, or fans, as drafts can cause uneven burning.

4. Store Your Candles Properly
Store your homemade candles in a cool, dry place to maintain their scent and appearance. Avoid direct sunlight, as it may cause colors to fade over time.